Introduction

Questae Collective Limited (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.questaecollective.com) or use our services. By using our website or services, you agree to the practices outlined in this policy.

We comply with the UK’s Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable data protection laws.

1. Information We Collect

We collect and process the following types of personal information:

  • Personal Identification Information: This may include your name, email address, phone number, billing address, and any other information you provide to us.
  • Usage Data: We collect information about how you access and use our website, such as IP addresses, browser types, page views, and timestamps. This helps us improve our services and website performance.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. For more details on how we use cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To provide and maintain our services
  • To communicate with you, including responding to inquiries, customer service requests, or marketing communications
  • To personalise and improve your experience on our website
  • To comply with legal obligations, resolve disputes, and enforce our agreements
  • For analytical purposes to understand user trends and improve our website and services

3. Legal Basis for Processing Your Data

We rely on the following legal bases to process your personal data:

  • Consent: You have provided consent for us to process your data for specific purposes.
  • Contractual Necessity: Processing your data is necessary for the performance of a contract with you, such as providing services.
  • Legal Obligation: We may need to process your data to comply with legal requirements.
  • Legitimate Interests: We process data for legitimate business interests, such as improving our website or services, provided these interests do not override your rights and freedoms.

4. Sharing Your Information

We will not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, contractors, or service providers who assist us in delivering services (e.g., payment processing, email marketing).
  • Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Security of Your Information

We take appropriate technical and organisational measures to safeguard your personal data against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

6. Retention of Your Data

We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy or as required by law. When we no longer require your personal data, we will securely delete or anonymise it.

7. Your Rights

Under the Data Protection Act 2018 and GDPR, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You have the right to request correction of inaccurate or incomplete information.
  • Erasure: You can request the deletion of your personal data in certain circumstances.
  • Restriction of Processing: You can request the restriction of processing in certain cases.
  • Data Portability: You can request a copy of your data in a commonly used format for transfer to another controller.
  • Objection: You have the right to object to certain types of data processing, including direct marketing.
  • Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@questaecollective.com.

8. International Transfers

If we transfer your personal data outside of the UK, we will ensure that adequate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect or process personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the date at the top of this page or by providing other means of communication.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Questae Collective Limited
Email: hello@questaecollective.com